Spot recurring issues
It reads the week's tickets and groups them by cause, not by tag, then tells you which group is growing and what changed when it started.
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Concrete
# support
ConcreteAPPFri 4:00 PM
- 128 tickets this week
- CSV export failing: 19, up from 3
- Sentry: the same error since Tuesday's deploy
3 checks
Export failures are up six times since Tuesday's deploy. Want an issue in Linear with the 19 tickets attached?
What it does
- 1
Groups tickets by cause across Zendesk and Intercom
- 2
Compares this week with last
- 3
Files the top issue in Linear once you approve
Works with
- Zendesk
- Intercom
- Linear
- Sentry
Asks first. Anything that changes a record or reaches a customer waits for your yes in Slack.
More it can take on
- Support
Triage the support queue
Drafts replies from tickets you've already solved, and routes the rest to the right person. - Support
Watch your escalations
Escalated and at-risk tickets every morning: who's waiting, how long and what they need. - Support
Hear your customers
Every satisfaction rating and survey answer sorted into themes, with the quotes that matter.