Hear your customers
It reads your satisfaction ratings and survey answers, groups them into a few themes and brings back the exact words customers used.
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Concrete
# support
Maya Chen2:00 PM
What are customers saying this month?
ConcreteAPP2:01 PM
- Zendesk: 212 ratings, 91% good
- Typeform: 48 survey answers
2 checks
Top complaint: exports, 14 mentions. "Love it, but exports keep timing out."
Most praised: replies that sound human, 22 mentions.
What it does
- 1
Reads ratings in Zendesk and answers in Typeform
- 2
Groups the comments into a few themes
- 3
Quotes customers directly, with links
Works with
- Zendesk
- Typeform
- Google Sheets
Asks first. Anything that changes a record or reaches a customer waits for your yes in Slack.
More it can take on
- Support
Triage the support queue
Drafts replies from tickets you've already solved, and routes the rest to the right person. - Support
Spot recurring issues
Tickets grouped by what went wrong, so you see the problem before it's a spike. - Support
Watch your escalations
Escalated and at-risk tickets every morning: who's waiting, how long and what they need.