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Getting started

• Sign in. Go to getconcrete.ai/account and sign in with the Slack account you work in.
• Add a card. Your agent starts on 100 free credits. The card is saved, and nothing is charged until you start your plan.
• Add to Slack. Approve it on Slack's screen. It sets itself up on its own machine in a couple of minutes and says hello in a direct message. Then pick the channels it joins on your account page.
• Start your plan. When the free credits run out, your agent pauses and asks. One tap in Billing starts your plan: $20 a month for 200 credits, or $100 a month for 1,000. Unused credits carry over to the next month; for more, move to the bigger plan.

Common questions

• My agent isn't answering. Check its status on your account page. If it shows paused, it ran out of credits: on the free credits, starting your plan wakes it; on a plan, a bigger plan or the next month does. Either way it catches up on what it missed. If it says setting up, give it a few minutes.
• How much does an answer cost?. Two ways, charged separately. Fast Thinking, for chat, quick answers and routine steps, costs little; Slow Thinking, research and multi-step work, costs more. Your account page shows both, and credits used per day.
• What will you charge my card?. Nothing while you're on the free credits. After you start your plan, its price once a month, until you change or cancel it in Billing. Nothing else.
• How do I remove Concrete?. In Slack: workspace settings, Manage apps, Concrete, Remove app. The agent stops at once and everything is deleted 30 days later.
• How do I get my data deleted sooner?. Email support@getconcrete.ai from your account's address and we delete it within two business days.

More

How Concrete works in Slack and what it can access: Concrete for Slack. What we collect and how long we keep it: privacy policy.