File tickets from the on-call channel
It reads the on-call channel, tells real bugs from questions and noise, checks the board for an existing issue and files only what's new.
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ConcreteAPP4:30 PM
- 31 messages today
- real bugs: 2
- already filed: 1, ENG-311
3 checks
File in Linear: invoice PDF blank in Safari
Reported by Priya at 10:42 and 2:15. Safari only. Sentry: 44 events since Monday.
✓ Approved by Sam · ENG-319 filed
What it does
- 1
Reads the channel as messages come in
- 2
Checks Linear or Jira for the same bug first
- 3
Files new issues after you approve
Works with
- Slack
- Linear
- Jira
- Sentry
Asks first. Anything that changes a record or reaches a customer waits for your yes in Slack.
More it can take on
- Product and engineering
Investigate a funnel issue
From a metric dip to the cause, across analytics, deploys, errors and tickets. - Product and engineering
Write the changelog
Twice a week, everything that merged, written up and ready to post. - Product and engineering
Chase stale pull requests
Reviewers nudged when a pull request has waited too long, until it moves.